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You can tell a lot about a place by looking at the boiler room

Posted: September 22, 2010

In my first weeks at JCHE, there was so much to see. After all, there are five large buildings, as well as extensive grounds at each of the three sites. Like everyone who tours JCHE, I was instantly awed by the beautifully maintained properties. As I walked around, I was struck by the general upkeep, the overall cleanliness and the extensive landscaping. I thought I had seen all there was to see - and then I stepped into the boiler room.

A boiler room is the place where no one expects visitors. It would be easy, perhaps even logical, to leave it in less-than-showable condition. In New England, however, without heat and hot water running through the pipes, the entire structure would crumble (not to mention create horrendous living conditions). Thanks to JCHE's exceptional maintenance team, these boiler rooms are color-coded, clearly labeled and spotless. They reflect a commitment to true property preservation that's unmatched by anything I've ever seen.

If there is such a thing as a transparent boiler room, we have it!  When you walk into our boiler rooms, you know immediately what's needed to keep the place running-what to do for preventative and regular maintenance, what type of fuel is coming in and where the supply and return lines run. Even the controls are fully labeled. Very sensible and very rare.

If the boiler room, tucked away in the basement, is so impressive, you can bet that the maintenance that is visible to tenants, family, guests and staff is equally first rate.

When I took my friend and colleague, Mahmood Malihi (Executive Vice President, Leggat McCall Properties), through the building, he remarked: "the condition of the boiler room says more about the culture and passion of the organization than the more visible aspects of the property.  The finishes in the lobby are like the clothes people wear. The boiler room is more like their character. What the tour of the property taught me is that this is a well dressed team with a lot of heart."

While I have discovered that you only need to see the boiler room to know that JCHE offers impeccable housing, there are many aspects of JCHE that are wonderful to see and I'll be writing about these in future blogs.

As always, I welcome your comments. Click here to send me an email.


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Comment by Joe Kriesberg | 10/14/2010


Great post and congrats to the JCHE team for your quality work. I'll keep this in mind the next time I go on a tour and ask to see the Boiler Room!